Warranty Information

Australian Consumer Law provides guarantees that cannot be excluded. These rights are not limited to a fixed warranty period and depend on factors including the nature, price, use and expected durability of the goods.

For a major failure, consumers can choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For a minor failure, a remedy must be provided within a reasonable time. See our returns policy for the proposed claim process.

Before an additional warranty against defects is offered, confirm its duration, the goods and components covered, any valid exclusions, who provides it, the claim process, remedies and responsibility for expenses. Do not assume battery coverage or a manufacturer warranty without written confirmation.

The final warranty document must include the provider’s legal name, business address, telephone and email, plus the prescribed Australian Consumer Law wording and all required details. These remain to be confirmed; this draft does not create an additional fixed-term warranty.

Contact Damon Moreno at plugcastdisplays@gmail.com or 0490 377 681. Please include proof of purchase and a description of the issue. Misuse or accidental damage does not remove unrelated consumer-guarantee rights.