Returns Policy

Nothing in this policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under Australian Consumer Law. Consumer guarantees may apply to business purchases, depending on the circumstances.

If goods have a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For a minor failure, we will provide a remedy within a reasonable time, normally a free repair. If that is not done, other remedies may be available under law.

Contact plugcastdisplays@gmail.com or 0490 377 681 with your order reference, proof of purchase, a description of the issue and any useful photos. Photos assist assessment but are not a condition of your statutory rights. We will arrange the next steps and supply a return address where needed.

Original packaging is not required for a consumer-guarantee claim. Please package returned goods safely. Where a fault covered by consumer guarantees is confirmed, we will cover reasonable return costs in accordance with law. Tell us if returning the goods would be difficult or costly.

We do not offer change-of-mind returns. This does not affect rights for faulty goods, incorrect descriptions or other failures under Australian Consumer Law.

We may assess the goods to establish the problem and appropriate remedy. We will keep you informed and act within a reasonable time. We will not charge assessment or repair fees for a covered consumer-guarantee failure.

An approved refund will normally be made to the original payment method, unless otherwise agreed. Processing times depend on the payment provider; we will confirm the expected timing when arranging your refund.